DPDP Compliance

Gardener Support India is committed to respecting your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act), India’s comprehensive data protection law. This page explains how we comply with the DPDP Act and how you can exercise your rights as a data principal.

Scope and Applicability

The DPDP Act applies to the processing of digital personal data within India. While Gardener Support India does not collect or store personal data through user registration or accounts, we may automatically collect limited digital data such as IP addresses, browser types, and usage patterns via analytics tools and cookies for website functionality and improvement. This data is processed solely for legitimate business purposes and in compliance with the DPDP Act.

Your Rights Under the DPDP Act

As a data principal, you have the following rights under the DPDP Act:

• Right to access your digital personal data held by us
• Right to correction or completion of inaccurate or incomplete data
• Right to withdrawal of consent for any processing based on your consent
• Right to grievance redressal if you believe your data has been processed unlawfully

Please note: Since we do not maintain a user database or collect identifiable personal data for profiling or marketing, most rights apply only if you have voluntarily provided identifiable information via contact forms or emails.

How We Comply

We ensure compliance with the DPDP Act by:

• Only collecting data necessary for website operation and analytics
• Using anonymized or aggregated data wherever possible
• Not sharing personal data with third parties without explicit consent
• Implementing reasonable security safeguards to protect data from unauthorized access

Data We Process

The only personal data we may process includes:

• IP addresses (automatically collected for security and analytics)
• Browser and device information (for website optimization)
• Information voluntarily submitted via contact forms (name, email, message)

We do not collect sensitive personal data such as biometrics, health information, or financial details.

Legal Basis for Processing

Our processing of data is based on:

• Consent — when you voluntarily submit information via contact forms
• Legitimate interest — for website functionality, security, and performance analytics

We do not engage in profiling, automated decision-making, or large-scale data processing.

How to Exercise Your Rights

To exercise your rights under the DPDP Act, please send a request to our Data Protection Officer via email at: [email protected]. Include:

• Your full name
• Your email address or other identifier used to contact us
• A clear description of the right you wish to exercise

We will acknowledge your request within 5 business days and respond fully within 30 days.

Response Timeframes

Under the DPDP Act, we are required to respond to data principal requests within 30 days of receipt. In exceptional circumstances, we may extend this period by an additional 15 days and will notify you if this occurs.

No Discrimination Policy

We will not deny, charge different prices, or provide a different quality of service to you because you exercised your rights under the DPDP Act.

Updates and Changes

We may update this DPDP Compliance page from time to time to reflect changes in the law or our practices. The latest version will always be posted here with an updated effective date.

Contact Information

If you have any questions, concerns, or wish to file a grievance regarding your data under the DPDP Act, please contact our Data Protection Officer:

Alden Thorne
Owner, Gardener Support India
Email: [email protected]
Address: Sky Tower, Victoria Street West, Auckland Central, Auckland 1010, New Zealand

You also have the right to lodge a complaint with the Digital Personal Data Protection Authority of India.